India's road transport sector is a crucial contributor to the country's growth. Various State Transport Corporations/ Departments (STC/D's) operate in loss and run independent, disparate, online bus ticketing systems managed by private service providers. StarBus serves Intra and Inter-State bus travelers through an intuitive, user-friendly, standardized interface with secure technology and resilient underlying infrastructure and is operational across five Indian states.
StarBus offers bus ticket bookings electronically and online. It digitizes the life cycle of bus tickets from search, booking, payment, cancellation, rescheduling, status, and feedback from a Travel user perspective. The system delivers the operations, infrastructure, and internal workflow needs sought by State Transport Department/Corporation (STC/D) to run a resilient and streamlined bus transport service. A patterned GUI with standard colors and similar flow brings forth a unified system.
Travelers looking to book a bus have an entire cycle starting from availability of buses for a particular destination, booking, payment, ticket cancellation, refund. Bus pass seekers covered under a specific government scheme look to avail concessional travel passes.
An STC/D owns and runs bus services and requires all associated infrastructure, including vehicles, workforce, workshops, fuel pumps, booking counters, authorized agents (offering bus bookings on behalf of an STC/D).
Since the state governments independently operate their transport departments/ corporations, the operational areas mentioned earlier are disparate, and a uniform vision in delivery and efficiency is lacking.