Frequently Asked Questions

Q. What are the points I need to remember while booking a ticket as a traveler?
A. A valid mobile number, OTP, email address, and payment option, whether a bank or a digital wallet, are required. Payment options might vary depending upon the policy of the State Transport Corporation/ Department at the time of booking.
Q. How to connect over for my query over phone/email support?
A. We are happy to assist you. Connect with us on +91 xxxx xxx xxx. Write to us at support-starbus[at]gov[dot]in for your queries.
Q. How do I cancel if I booked through an Authorized Agent (including Booking Counter, Customer Service Center or Third-party agent)?
A. If a ticket booking is made using one of the above, reach out to the relevant channel. The terms and conditions specific to the channel will be applicable
Q. How long does the process of refund take at StarBus?
A. The refund will be initiated right after the Cancellation request has been received. According to the Bank/Payment operator procedure, the refund will take place to the Debit card/Credit card/Bank account/Digital wallet used at the time of booking.
Q. What should I do when a payment fails, but the amount gets deducted from my bank account?
A. Payment usually fails when your bank declines a transaction, and the same will reflect in your account according to the bank's policies. If, as per your bank transaction, the payment is successful and you have received a mail stating payment failure, kindly raise a ticket with us in this scenario.